Return Policy

Return Policy

Request A Return , Replacement or Refund

F&J Outdoors guarantees the size and quality of the products sent. If your product is defective or is damaged within one year from the purchased date, F&J Outdoors will send a free replacement or full 100% refund.

  • Before sending any merchandise back, you must contact F&J Outdoors by email: info@fj-outdoors.com. It should contain #order number, picture of damaged, and description.
  • F&J Outdoors are reduced limited warranty to be material or workmanship defects for a period of 2 years from the date of purchase. The warranty protects your cover against damage when used under normal conditions and does not cover damage from acts of god, vandalism, neglect, misuse, or improper use. The warranty is in lieu of all warranties expressed or implied, and under no circumstances shall we be liable for any damages in excess of the covers’ original purchase price.

Two Years Limited Warranty

Days From Purchase Date

% of Full Refund Claim

0-6 Months

100%

7-12 Months

75%

13-18 Months

50%

19-24 Months

 

25%

This warranty policy is effected on 7/1/2019.

  • F&J Outdoors will not cover any damage costs that exceed the purchase price of your F&J Outdoors product.
  • F&J Outdoors will accept returns within 30 days of delivery of your order.
  • All returned merchandise must be in new, unused, salable condition.
  • Refunds for returned merchandise are for the item only. Shipping charges are non-refundable, and customers are responsible for shipping the product back to F&J Outdoors.
  • All exchanges are final. No products that have been received as an exchange are allowed to be returned.
  • F&J Outdoors Recommends Removing Cushions from Covered Patio Furniture and Storing Cushions in a Dry Place*
  • F&J Outdoors Recommends put a little support underneath the furniture cover, so it will not storage water on the top.
  • Customer Service Email (Recommended): info@fj-outdoors.com
  • Phone Number: (267) 442-8546
  • We will offer solution and respond as soon as possible.